Return and Refund Policy

Key Details

  • Return Period

    30 days from delivery date

  • Restocking Fee

    None

  • Refund Time

    Within 7 days after inspection

  • Return Shipping Cost

    Customer pays (Free for defective items)

  • Exchanges

    Accepted

Our Return and Refund Policy applies to all purchases made within the United Kingdom and is subject to our Terms of Service.

Return Window

We accept returns for any reason (including change of mind/buyer's remorse) within 30 days from the date of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, not installed, and in its original packaging.

How to Start Your Return

Contact us: Email our support team at support@mizop.com.

Receive instructions: We'll email you the correct return address and detailed steps.

Prepare your items: Items must be unused, with all tags and original packaging.

Pack securely: Ensure proper packaging to avoid damage in transit.

Ship the parcel: Use a tracked courier service. Return shipping costs are the customer's responsibility (unless the item is defective).

Confirmation: After inspection, we will confirm your refund or exchange.

Important: Only eligible items can be accepted.

Refunds

Approved refunds (including the full purchase price) are processed to the original payment method within 7 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

Email support@mizop.com to start an exchange. Items must be unused and in original packaging.

Cancellations

Orders may be cancelled by contacting support@mizop.com before dispatch.

Damaged or Incorrect Items

Email support@mizop.com with clear photos. We will cover return shipping for defective items.

Non-Returnable Items

The following items cannot be returned:

  • Customized Orders: Items made to specific requirements.
  • Gift Cards: Digital or physical gift cards.

Have Questions or Concerns?

Contact us using any of the methods listed below:

Customer Service Hours: Monday to Friday: 09:00 - 17:00 (GMT+00:00) Greenwich Mean Time (London)

Response Time: We usually respond within 1 business day.