FAQs

Where do you deliver?

At this time, Mizop exclusively ships to addresses within the United Kingdom.

Are there any shipping fees?

Not at all! We provide 100% Free Shipping on every single order, with no minimum purchase required.

When will my order arrive?

Orders are processed within 1–2 business days. After dispatch, delivery takes approximately 2–3 business days. The total estimated delivery time is 3–5 business days from the date you place your order.

For full details, please review our Shipping Policy.

How can I track my parcel?

As soon as your order is dispatched, we will email you a tracking link. You can also monitor your delivery status directly on our Track Order portal.

What is your return timeframe?

We stand by our products with a 30-Day Return Policy. You have 30 days from the delivery date to return an item, whether it's faulty or you simply changed your mind. See our Refund Policy for complete details.

Who pays for the return postage?

We do! We offer completely Free Returns. If you need to send an item back, we will supply you with a prepaid shipping label at no cost to you.

What steps do I take to return an item?

It's easy—just email our team at support@mizop.com with your order confirmation number. We will reply promptly with your prepaid label and simple instructions.

What payment methods are accepted?

We accept a wide variety of secure payment options, including American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, PayPal, and Visa.

Is it safe to enter my card details on your site?

Absolutely. Our checkout process is protected by industry-standard 128-bit SSL encryption. All transactions are securely processed by our payment gateways, meaning your full financial information is never visible to or stored by Mizop.