Refund policy

Last updated: May 16, 2026

This Return & Refund Policy applies to all purchases made on: https://mizop.com/

1. Return Window

We offer a 30-day return policy. This means you have 30 days from the date your order is delivered to request a return.

If more than 30 days have passed since your delivery date, we may not be able to accept your return, unless the item is faulty, damaged, incorrect, or not as described under your UK statutory rights.

2. Conditions for Returns

To be eligible for a standard return, the item should meet the following conditions:

  • The product must be unused and in the same condition as received.
  • The product should be returned in its original packaging where possible.
  • All accessories, tags, manuals, parts, and documentation should be included where applicable.
  • You must provide your order number or proof of purchase.

These conditions do not affect your legal rights if the product is faulty, damaged, incorrect, or not as described.

3. Cost of Return Shipping

Returns are free for eligible orders.

Mizop provides free return shipping for both defective and non-defective returns. Whether the item arrived faulty or you changed your mind within the return window, we will cover the return postage.

Once your return request is approved, we will email you a prepaid return shipping label.

4. Step-by-Step Return Process

To request a return, please follow these steps:

  1. Contact us: Email support@mizop.com with your order number and the reason for your return.
  2. Receive return instructions: Our customer service team will review your request and send you return instructions and, where applicable, a prepaid return label.
  3. Pack the item securely: Place the item in its original packaging where possible and include all accessories, parts, and documentation.
  4. Send the item back: Attach the prepaid label to the package and drop it off with the specified carrier.

Approved returns should be sent to:

Mizop Returns
Unit 4, Wrangaton Business Park
South Brent
TQ10 9GQ
United Kingdom

5. Items Damaged, Faulty, or Incorrect on Arrival

If your product arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible.

Please email support@mizop.com  and include:

  • Your order number
  • A clear description of the issue
  • Photos of the product
  • Photos of the packaging, if the item arrived damaged in transit

Please do not return the item before contacting us. We will review the issue and arrange a suitable solution, such as a replacement, exchange or refund, depending on the circumstances.

6. Refund Processing and Timeline

Once your returned package arrives at our return facility, we will inspect the item and notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 7 business days for us to process the refund after inspection. After we issue the refund, your bank, card provider, or payment provider may take additional time to make the funds available in your account.

Original standard shipping is free, so there is no standard shipping charge to refund.

7. Exchanges

We accept exchanges for eligible items.

If you would like a different model, colour, size, or style, please contact us at support@mizop.com with your order number and exchange request.

If the requested replacement item is available, we will provide exchange instructions. If it is unavailable, we may offer an alternative product or a refund.

8. Order Modifications and Cancellations

We aim to process and dispatch orders quickly.

If you want to cancel or change your order, please contact us as soon as possible at: support@mizop.com

Before dispatch

If your order has not yet been dispatched, we may be able to cancel or amend it and issue a refund where applicable.

After dispatch

If your order has already been dispatched, we may not be able to stop delivery. Once the order arrives, you can request a return under this policy.

9. Non-Returnable Items

Some items may not be eligible for return where permitted by law, such as:

  • Items that have been used, damaged, or altered by the customer
  • Items returned without required parts, accessories, or packaging where this affects resale condition
  • Personalised or custom-made items, if applicable

If a product is faulty, damaged, incorrect, or not as described, please contact us and we will handle the matter in accordance with your UK statutory rights.

10. Your UK Consumer Rights

This policy does not affect your statutory rights under UK consumer law.

If goods are faulty, damaged, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund depending on the circumstances.

11. Need Assistance?

For return, refund, exchange, or cancellation enquiries, please contact us:

Store name: Mizop
Legal form: Sole proprietorship
Owner: Hammad Mahjoubi
Address: 85 Great Portland Street, First Floor, London, England, W1W 7LT, United Kingdom
Email: support@mizop.com
Phone: +44 7853 749693
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM GMT
Response time: We aim to respond to all enquiries within 1 business day.