Privacy policy

Last updated: April 30, 2026

This Privacy Policy explains how Mizop collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, create an account, subscribe to marketing communications, or otherwise use our services.

Mizop is operated  by:

Business name: Mizop
Business address: 85 Great Portland Street, First Floor, London, England, W1W 7LT, United Kingdom
Email: support@mizop.com
Phone: +44 7853 749693

For the purposes of UK data protection law, Mizop is the data controller for the personal information we collect and process through our website.

Our website is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and process orders.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information, depending on how you interact with our website:

1.1 Information you provide directly

This may include:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Account login details, if you create an account
  • Customer service messages and enquiries
  • Product reviews or feedback you choose to submit

1.2 Order and transaction information

When you place an order, we collect information needed to process and fulfil your purchase, including:

  • Products purchased
  • Order number
  • Delivery details
  • Payment status
  • Refund, return, or exchange information
  • Communication related to your order

We do not directly store your full payment card details. Payments are processed securely by third-party payment providers.

1.3 Technical and usage information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Time spent on the website
  • Referring website or source
  • Cookie and tracking information
  • Shopping cart activity

This helps us operate the website, improve performance, prevent fraud, and understand how customers use our store.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

2.1 To process and fulfil orders

We use your personal information to:

  • Confirm your order
  • Process payment
  • Arrange delivery
  • Send order updates
  • Handle returns, refunds, and exchanges
  • Provide customer support

2.2 To provide customer service

We use your contact details and message history to respond to questions, complaints, return requests, delivery enquiries, and other support issues.

2.3 To operate and improve our website

We use technical and usage information to:

  • Maintain website functionality
  • Improve user experience
  • Analyse website performance
  • Detect errors or technical issues
  • Improve our products, services, and content

2.4 To prevent fraud and protect our business

We may use personal information to:

  • Detect suspicious transactions
  • Prevent fraudulent orders
  • Protect our website and customers
  • Enforce our terms and policies
  • Comply with legal obligations

2.5 For marketing, where permitted

If you subscribe to marketing emails or give consent where required, we may send you promotional emails about our products, offers, and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at support@mizop.com.

3. Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on:

Contract

We process your information when necessary to fulfil our contract with you, such as processing your order, delivering products, and handling returns.

Legal obligation

We may process and retain certain information to comply with legal, tax, accounting, consumer protection, or regulatory obligations.

Legitimate interests

We may process your information for legitimate business purposes, such as improving our website, preventing fraud, responding to customer enquiries, and protecting our business, provided your rights do not override those interests.

Consent

We rely on your consent for certain activities, such as optional marketing communications or non-essential cookies where required. You can withdraw consent at any time.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate properly, improve your shopping experience, analyse website traffic, and support marketing activities.

Cookies may be used to:

  • Remember items in your cart
  • Keep you logged into your account
  • Improve website speed and functionality
  • Understand how visitors use our website
  • Measure advertising performance
  • Personalise content or offers

You can manage or disable cookies through your browser settings. However, some cookies are necessary for the website to function correctly, and disabling them may affect your shopping experience.

Where required by law, we will ask for your consent before using non-essential cookies.

5. Shopify and Third-Party Service Providers

Our store is powered by Shopify, which provides our online store platform, checkout, hosting, and related e-commerce services. Shopify may process personal information to provide these services and support the operation of our store. Shopify states that merchants using Shopify remain responsible for understanding and meeting their own GDPR obligations.

We may also share your personal information with trusted third-party service providers who help us operate our business, including:

  • Payment processors
  • Delivery and fulfilment providers
  • Email service providers
  • Website hosting and technical service providers
  • Fraud prevention tools
  • Analytics providers
  • Customer support tools
  • Marketing and advertising platforms, where permitted

These service providers only receive the information necessary to perform their services.

6. Payment Information

Payments on our website are processed by secure third-party payment providers. We do not directly collect, store, or have access to your full payment card number.

Payment providers may process information such as:

  • Payment card details
  • Billing address
  • Transaction amount
  • Payment confirmation
  • Fraud prevention checks

Your payment information is handled according to the privacy and security policies of the relevant payment provider.

7. Sharing Personal Information

We may share your personal information where necessary with:

  • Shopify, as our e-commerce platform provider
  • Payment processors
  • Delivery and logistics partners
  • Customer support and communication providers
  • IT, hosting, and security service providers
  • Analytics and advertising providers, where permitted
  • Professional advisers, such as accountants or legal advisers
  • Government authorities, regulators, or law enforcement where legally required

We do not sell your personal information.

8. International Transfers

Some of our service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we take appropriate steps to ensure it is protected in accordance with applicable data protection laws. This may include relying on adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement, or other recognised safeguards.

9. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

In general:

  • Order and transaction records may be kept for legal, tax, accounting, and business record purposes.
  • Customer support messages may be kept for as long as needed to resolve enquiries and maintain service records.
  • Marketing data is kept until you unsubscribe or withdraw consent.
  • Technical and analytics data may be kept for a limited period to help us improve website performance and security.

When personal information is no longer needed, we will delete it or anonymise it where appropriate.

10. How We Protect Your Information

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Secure website connection using SSL
  • Secure checkout through trusted payment providers
  • Restricted access to customer information
  • Use of reputable e-commerce and service providers
  • Monitoring for suspicious activity

However, no online system is completely secure, and we cannot guarantee absolute security.

11. Your UK Data Protection Rights

Under UK data protection law, you may have the following rights:

  • Right of access: request a copy of the personal information we hold about you.
  • Right to rectification: ask us to correct inaccurate or incomplete information.
  • Right to erasure: ask us to delete your personal information in certain circumstances.
  • Right to restrict processing: ask us to limit how we use your information.
  • Right to data portability: request a copy of your information in a structured format.
  • Right to object: object to certain uses of your personal information.
  • Right to withdraw consent: where we rely on consent, you may withdraw it at any time.

The ICO explains that UK GDPR gives individuals rights including access, rectification, erasure, restriction, portability, and objection.

To exercise your rights, contact us at:

Email: support@mizop.com

We may need to verify your identity before responding to your request. We will respond within the time required by applicable law.

12. Marketing Communications

If you subscribe to our marketing emails, we may send you updates, offers, and product information.

You can opt out at any time by:

Even if you unsubscribe from marketing emails, we may still send you important service messages related to your orders, account, delivery, returns, or legal notices.

13. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us at support@mizop.com,and we will take appropriate steps to delete the information where required.

14. Third-Party Links

Our website may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, security, or content of third-party websites.

You should read the privacy policy of any third-party website before providing personal information.

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

Email: support@mizop.com
Phone: +44 7853 749693
Address: 85 Great Portland Street, First Floor, London, England, W1W 7LT, United Kingdom

You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

The ICO recommends telling UK customers that they can complain to the ICO and providing the ICO’s contact details.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or how we process personal information.

When we update this Privacy Policy, we will change the “Last updated” date at the top of this page. The latest version will always be available on our website.

17. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact us:

Store name: Mizop
Email: support@mizop.com
Phone: +44 7853 749693
Address: 85 Great Portland Street, First Floor, London, England, W1W 7LT, United Kingdom
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM GMT
Response time: We aim to respond to all enquiries within 1 business day.