Shipping policy
Last updated: April 30, 2026
Fast, Reliable UK Delivery
At Mizop, we aim to process and deliver your order quickly, safely, and transparently.
Here are our delivery details:
1. Shipping Costs and Delivery Area
We offer 100% free shipping on all orders delivered within the United Kingdom.
Delivery fee: £0.00
Minimum order value: No minimum spend required
Delivery locations: We currently deliver to customers within the United Kingdom only.
We do not currently offer international delivery.
2. Order Processing and Delivery Times
Orders are processed from Monday to Friday, excluding UK public holidays.
Order cut-off time
Orders placed before 5:00 PM GMT on a business day will enter our processing queue the same day.
Orders placed after 5:00 PM GMT, or on weekends or UK public holidays, will be processed on the next business day.
Handling time
Orders are usually processed within 1–2 business days.
Transit time
Once dispatched, delivery usually takes 2–3 business days.
Total delivery time
The total estimated delivery time is 3–5 business days from the date you place your order.
Delivery times are estimates and may occasionally be affected by courier delays, public holidays, severe weather, or other circumstances outside our control.
3. Order Tracking
As soon as your package leaves our facility, we will send an automated email containing your unique tracking number.
You can monitor your parcel's journey live by clicking the link in that email, or by entering your tracking number directly on our Track Order page.
.If you do not receive tracking information within the expected processing time, please contact us at: support@mizop.com
4. Delivery Carrier
We use Royal Mail for our UK deliveries.
We work with reliable delivery service to help ensure your order arrives safely and within the estimated delivery timeframe.
5. Delivery Issues
Delayed or missing parcels
If your estimated delivery time has passed and your order has not arrived, please contact us at:
We will investigate the issue with the carrier and provide an appropriate solution. If the parcel is confirmed as lost, we will arrange a replacement or refund.
Damaged items
If your order arrives damaged, please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos of the damaged item
- Photos of the packaging, if available
We will review the issue and arrange a suitable solution in accordance with our Return & Refund Policy.
Incorrect delivery address
Please make sure your shipping address is correct before placing your order.
If you notice an error after placing your order, contact us immediately at support@mizop.com If the order has not yet been dispatched, we will do our best to update the address.
We cannot guarantee address changes after an order has been processed or dispatched.
6. Duties, Taxes, and VAT
All prices on our website are displayed in GBP (£).
Mizop offers free UK shipping, and no standard delivery charge will be added at checkout.
The price displayed on the product page is the price you pay at checkout. VAT, where applicable, is already included in the displayed product price.
Because we currently deliver within the United Kingdom only, customers will not be asked to pay unexpected customs duties or import fees upon delivery.
7. Need Help?
For shipping, delivery, or tracking enquiries, please contact us:
Store name: Mizop
Address: 85 Great Portland Street, First Floor, London, England, W1W 7LT, United Kingdom
Email: support@mizop.com
Phone: +44 7853 749693
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM GMT
Response time: We aim to respond to all enquiries within 1 business day.